Return and refund policy

RETURNS, REFUNDS & EXCHANGES POLICY

Last Updated: July 1, 2026

We want you to be satisfied with every eligible purchase from BuyBarber.com. This Returns, Refunds & Exchanges Policy explains the procedures, deadlines, eligibility requirements, documentation requirements, and responsibilities applicable to returns, exchanges, damaged products, defective products, incorrect-item claims, and refunds.

This policy applies to eligible retail orders purchased directly through www.buybarber.com and shipped within the United States.

By placing an order with BuyBarber.com, you acknowledge that you have reviewed and agreed to this policy, together with our Terms and Conditions, Shipping Policy, Privacy Policy, and any product-specific restrictions disclosed on the applicable product page.

Nothing in this policy limits any non-waivable rights available under applicable law.

1. RETURN MERCHANDISE AUTHORIZATION REQUIRED

All returns require advance approval and a valid Return Merchandise Authorization number, also known as an RMA.

To request an RMA:

  1. Contact Customer Service at 702-900-9972 or contact@buybarber.com within the applicable return period.

  2. Provide your order number, the name used for the order, the product involved, and the reason for the requested return.

  3. Provide any photographs, video, serial numbers, model numbers, packaging images, shipping-label images, or other information reasonably requested by BuyBarber.com.

  4. Wait for written return instructions, your RMA number, and the approved return address.

  5. Ship the approved item using a trackable shipping method within 14 calendar days after RMA approval, unless BuyBarber.com provides a different deadline in writing.

Do not return products to our retail store, warehouse, service department, manufacturer, distributor, or any other address unless specifically instructed in writing.

Products returned without an RMA, returned after the authorized deadline, or sent to an unauthorized address may be refused, returned to the sender, or deemed ineligible for refund.

Issuance of an RMA does not guarantee that a refund or exchange will be approved. All returned merchandise remains subject to inspection and verification.

2. RETURN PERIODS

Change-of-Mind Returns

Eligible unopened and unused products may be returned within 30 calendar days of delivery.

Damaged, Defective, or Incorrect Products

Claims that a product arrived damaged, defective, or different from the product ordered must be reported within 7 calendar days of delivery.

Shipping damage should be reported as soon as reasonably possible and preferably within 3 business days of delivery so that BuyBarber.com can preserve and pursue any available carrier claim.

Failure to report a damaged, defective, or allegedly incorrect product within the applicable period may result in denial of the claim to the extent permitted by law.

3. CHANGE-OF-MIND AND UNOPENED RETURNS

To qualify for a change-of-mind return, the product must be:

  • Unopened.

  • Unused.

  • Uninstalled.

  • Unmodified.

  • In resalable condition.

  • In its original retail packaging.

  • Complete with all accessories, manuals, guards, blades, cords, chargers, inserts, promotional items, and other included components.

  • Free from customer-added labels, writing, tape, markings, odors, hair, dirt, residue, or damage.

The customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are not refundable for change-of-mind returns.

4. DAMAGED, DEFECTIVE, OR INCORRECT-ITEM CLAIMS

If you believe that a product arrived damaged, defective, or different from the product ordered, you must contact us within the applicable reporting period and cooperate with our verification process.

Depending on the circumstances, we may require:

  • Clear photographs of the product from multiple angles.

  • Photographs of the retail box.

  • Photographs of all barcodes, SKU labels, model labels, and serial numbers.

  • Photographs of the shipping carton and shipping label.

  • Photographs of the interior packing materials.

  • A short video demonstrating an alleged defect or malfunction.

  • A description of the problem.

  • Confirmation of whether the product has been opened, used, installed, charged, modified, repaired, or tested.

  • Any other information reasonably necessary to verify the claim.

Customers are not ordinarily required to remove a product from sealed retail packaging solely to document an incorrect-item claim when the exterior packaging, model label, SKU, barcode, product image, or other external identifier is sufficient to identify the item. However, the customer must provide clear photographs of the sealed retail package, all visible identifying labels, and the shipping carton.

BuyBarber.com may request additional evidence when the external packaging does not permit the claim to be verified.

A prepaid return label, replacement, exchange, refund, or other remedy will not be issued until BuyBarber.com receives sufficient information to reasonably verify the claim, unless otherwise required by law.

If BuyBarber.com confirms that we shipped the wrong product or that the product arrived damaged or defective, we will provide an appropriate remedy under this policy, which may include:

  • A prepaid return label.

  • Replacement with the same product.

  • Exchange for the correct product.

  • Repair or warranty assistance.

  • Refund to the original payment method.

BuyBarber.com may require receipt and inspection of the returned product before issuing a replacement, exchange, or refund.

5. CUSTOMER COOPERATION AND CLAIM VERIFICATION

Customers requesting a merchant-paid return, replacement, refund, exchange, or warranty-related remedy must reasonably cooperate with our investigation.

Failure or refusal to provide requested photographs, identifying information, serial numbers, packaging information, or other reasonable verification may prevent BuyBarber.com from determining whether a merchant error, shipping issue, manufacturing defect, product substitution, or other issue occurred.

A refusal to provide reasonable verification does not automatically establish fraud. However, BuyBarber.com may deny or suspend a claim when the customer does not provide information reasonably necessary to verify eligibility under this policy.

BuyBarber.com may compare customer-provided information against:

  • Order records.

  • Inventory records.

  • Serial-number records.

  • Product and package weights.

  • Fulfillment photographs.

  • Packing-station video.

  • Warehouse records.

  • Shipping-label records.

  • Carrier tracking.

  • Delivery confirmation.

  • Manufacturer or distributor records.

  • Prior account or return activity.

  • Communications concerning the transaction.

6. EVIDENCE AND PACKAGING PRESERVATION

When a customer reports a damaged, defective, incorrect, substituted, missing, or otherwise disputed product, the customer must preserve all materials related to the claim until BuyBarber.com confirms in writing that they may be discarded.

Materials that must be preserved include:

  • The product.

  • Retail packaging.

  • Shipping carton.

  • Shipping label.

  • Barcodes and serial-number labels.

  • Internal packing materials.

  • Accessories and manuals.

  • Promotional or bundled items.

  • Photographs and videos.

  • Emails, text messages, and other communications related to the transaction.

Customers must not alter, repair, disassemble, relabel, exchange, substitute, dispose of, or destroy relevant products or packaging while a claim is under review.

Failure to preserve relevant materials may prevent verification and may result in denial of the claim to the extent permitted by law.

7. INSPECTION AND PRODUCT IDENTITY VERIFICATION

All returned products are inspected.

BuyBarber.com may verify:

  • Product model.

  • SKU.

  • Barcode.

  • Serial number.

  • Condition.

  • Included accessories.

  • Packaging.

  • Signs of use.

  • Signs of installation.

  • Signs of tampering or modification.

  • Whether the returned product is the same product originally shipped.

  • Whether any parts, accessories, packaging, or product components have been substituted.

No refund will be issued for a product that is not the same product originally shipped by BuyBarber.com.

Products returned with altered, removed, mismatched, or unreadable serial numbers or identifying labels may be denied a refund unless the condition resulted from a verified manufacturing or shipping issue.

8. HYGIENE AND PERSONAL-CARE PRODUCTS

For health, safety, and sanitation reasons, opened or used personal-care products are not eligible for change-of-mind returns.

Examples include, without limitation:

  • Hair clippers.

  • Trimmers.

  • Foil shavers.

  • Straight razors.

  • Replacement blades.

  • Guards.

  • Foils.

  • Cutters.

  • Combs.

  • Ear and nose grooming tools.

  • Brushes.

  • Attachments or products that contact hair, skin, bodily fluids, or personal-care surfaces.

An opened hygiene or personal-care item may be eligible for review only when the customer timely reports that:

  • The product arrived damaged.

  • The product arrived defective.

  • BuyBarber.com shipped the wrong product.

  • Applicable law otherwise requires a remedy.

Opening or using a product beyond what is reasonably necessary to verify a reported defect may affect return eligibility.

9. FINAL-SALE ITEMS

The following products are final sale and are not eligible for return, exchange, or refund except where required by law or where BuyBarber.com verifies that the product arrived damaged, defective, or different from the product ordered:

  • Gift cards.

  • Straight razors.

  • Replacement parts.

  • Products identified as final sale on the product page.

  • Clearance or liquidation products identified as final sale.

  • Wholesale orders, except for verified shipping damage, shortage, defect, or fulfillment error.

Gift cards are not redeemable for cash except where required by law.

10. REPLACEMENT PARTS — FINAL SALE AND INSTALLATION NOTICE

Replacement parts are final sale.

Replacement parts include, without limitation:

  • Blades.

  • Foils.

  • Cutters.

  • Guards.

  • Motors.

  • Printed circuit boards and electronic boards.

  • Batteries.

  • Cords.

  • Switches.

  • Housings.

  • Charging components.

  • Mechanical components.

  • Electrical components.

  • Internal repair components.

BuyBarber.com and The Barber Company are not responsible for damage, malfunction, reduced performance, injury, improper operation, or other consequences resulting from:

  • Self-installation.

  • Incorrect installation.

  • Installation by an unauthorized third party.

  • Use of incompatible parts.

  • Modification of the product.

  • Failure to follow manufacturer instructions.

  • Damage caused during diagnosis or repair.

Any service assurance provided by The Barber Company applies only when the replacement part is installed by our technicians and is subject to the applicable service terms.

We serve as an authorized or official service center for certain brands. Parts are OEM only when expressly identified as OEM in the product listing.

Manufacturer warranties, when available, are governed by the applicable manufacturer's terms.

This section does not eliminate any rights applicable to a replacement part that arrives damaged, defective, or different from the product ordered.

11. WHO PAYS RETURN SHIPPING?

Change of Mind

The customer is responsible for return shipping.

Verified Damage, Defect, or Incorrect Item

BuyBarber.com will pay reasonable return shipping costs by providing a prepaid return label when we verify or reasonably determine that:

  • The product arrived damaged.

  • The product arrived defective.

  • BuyBarber.com shipped the wrong item.

A customer should not independently purchase return shipping and expect reimbursement unless BuyBarber.com approved the expense in writing in advance.

Refused or Undeliverable Packages

When a shipment is refused, unclaimed, undeliverable, or returned to sender for reasons not caused by BuyBarber.com:

  • Original shipping charges are non-refundable.

  • Actual outbound shipping costs may be deducted from refunds on orders that received free or discounted shipping, to the extent disclosed and permitted by law.

  • Additional shipping charges may apply if the customer requests reshipment.

12. RETURN PACKAGING AND SHIPPING RESPONSIBILITY

Customers must package returned merchandise securely.

Returned products must include:

  • Original retail packaging.

  • All included accessories.

  • Manuals.

  • Parts.

  • Chargers.

  • Guards.

  • Promotional items.

  • Free gifts.

  • Bundled products.

  • Packing slip or order information.

  • RMA documentation.

The customer is responsible for loss or damage occurring during customer-paid return transportation.

We strongly recommend:

  • A trackable shipping method.

  • Adequate protective packaging.

  • Shipping insurance for valuable products.

  • Retaining the shipping receipt and tracking number.

BuyBarber.com is not responsible for a return shipment until it is delivered to the approved return address.

13. EXCHANGES AND REPLACEMENTS

Approved exchanges and replacements are subject to product availability.

For verified damage, defect, or fulfillment error, BuyBarber.com may elect to:

  • Replace the product with the same item.

  • Exchange it for the correct item.

  • Repair the item.

  • Refer the customer to the manufacturer warranty process.

  • Issue a refund.

Replacement or exchange products may be shipped after the returned product is received and inspected.

In limited circumstances, BuyBarber.com may approve a replacement before receiving the original product. Such approval is discretionary and may require additional verification or payment authorization.

14. REFUNDS

Refund Method

Approved refunds are issued to the original payment method.

Purchases paid using a gift card will ordinarily be refunded to a gift card unless otherwise required by law.

We cannot issue a refund to a different card, bank account, payment account, or person.

Refund Amount

For an approved return, BuyBarber.com will refund the eligible product price actually paid after discounts, promotions, coupons, gift cards, or other adjustments, plus applicable refundable sales tax.

Original shipping charges are refundable only when:

  • BuyBarber.com shipped the wrong product.

  • The product arrived damaged or defective.

  • Applicable law otherwise requires a shipping refund.

BuyBarber.com does not currently charge a standard restocking fee.

However, an unauthorized deduction is not a restocking fee. To the extent permitted by law, a refund may be reduced when merchandise is returned:

  • Incomplete.

  • Damaged after delivery.

  • Missing accessories.

  • Missing bundled products or promotional items.

  • Without required packaging.

  • In a condition materially different from the condition represented by the customer.

  • With substituted or mismatched components.

Any adjustment will be based on the documented loss in value and will be explained to the customer.

Refund Timing

After the return is delivered, inspected, and approved, BuyBarber.com generally processes the refund within 3–5 business days.

The customer's bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

15. PROOF OF PURCHASE

Returns are accepted only for products purchased directly from BuyBarber.com.

The customer must provide:

  • Order number.

  • Purchaser name.

  • Email address associated with the order.

  • Packing slip or other proof of purchase when requested.

Products purchased from another retailer, marketplace seller, distributor, barber, salon, individual, auction, or unauthorized source must be returned to the original seller.

16. RETURN ABUSE, PRODUCT SUBSTITUTION, AND FRAUD PREVENTION

BuyBarber.com reserves the right to investigate and deny any return, refund, replacement, exchange, warranty claim, or merchant-paid shipping request involving suspected:

  • Product substitution.

  • Return of a different product.

  • Serial-number mismatch.

  • Empty-box return.

  • Missing-component return.

  • Counterfeit-product return.

  • Altered or fabricated photographs.

  • False statements regarding product condition or identity.

  • Intentional damage.

  • Unauthorized use followed by a return attempt.

  • Repeated or excessive return activity.

  • Abuse of promotional offers.

  • Abuse of free-return privileges.

  • Knowingly false claims of non-delivery, damage, defect, or incorrect shipment.

  • Other dishonest, deceptive, or unlawful activity.

BuyBarber.com may restrict or refuse future transactions, returns, or account access where reasonably necessary to protect the company, its customers, employees, payment providers, carriers, or manufacturers from suspected fraud or abuse.

When appropriate and permitted by law, BuyBarber.com may provide relevant records to:

  • Payment processors.

  • Card issuers.

  • Shopify.

  • Carriers.

  • Insurance providers.

  • Manufacturers.

  • Law enforcement.

  • Government agencies.

  • Attorneys.

  • Courts or other legal tribunals.

BuyBarber.com reserves all rights and remedies available under applicable law concerning verified fraud, theft, product substitution, falsified evidence, or other unlawful conduct.

17. CHARGEBACKS AND PAYMENT DISPUTES

Customers retain any rights they may have under applicable law and their agreement with their financial institution.

However, initiating a payment dispute does not eliminate the customer's obligations under this policy and does not automatically establish that BuyBarber.com failed to fulfill the order.

Before initiating a chargeback, customers are encouraged to contact BuyBarber.com and provide a reasonable opportunity to investigate and resolve the concern.

If a chargeback, payment dispute, PayPal claim, Shopify claim, carrier claim, police report, or other formal complaint is submitted, BuyBarber.com may provide the reviewing institution or authority with relevant evidence, including:

  • Order details.

  • Payment records.

  • Tracking and delivery records.

  • Fulfillment photographs.

  • Packing video.

  • Inventory records.

  • Serial-number information.

  • Product weights.

  • Customer communications.

  • The policies applicable at the time of purchase.

  • Evidence concerning the returned or disputed product.

Knowingly providing materially false information, altered evidence, substituted merchandise, or fabricated claims in connection with a return or payment dispute may result in denial of the claim and the exercise of any rights or remedies available under applicable law.

Nothing in this section prevents a customer from exercising a legitimate statutory billing-dispute right.

18. COMMUNICATIONS AND CUSTOMER CONDUCT

BuyBarber.com is committed to treating customers respectfully and expects the same treatment toward our employees and representatives.

Customers may firmly disagree with a decision or request escalation. However, communications involving threats of violence, discriminatory abuse, repeated profanity directed at employees, harassment, intimidation, or unlawful conduct may result in:

  • Communication being limited to email.

  • Escalation to management.

  • Termination of telephone communication.

  • Restriction of future purchases.

  • Referral to law enforcement when appropriate.

A statement that a customer intends to contact a bank, attorney, government agency, consumer-protection agency, or law-enforcement agency will not, standing alone, be treated as misconduct.

BuyBarber.com will not deny a legitimate claim merely because a customer exercises a lawful right.

19. POLICY CHANGES

BuyBarber.com may update this policy from time to time.

The version applicable to an order will generally be the version published or otherwise presented at the time the order was placed, except where a later change is required by law or is more favorable to the customer.

20. CONTACT INFORMATION

BuyBarber.com / The Barber Company

Phone: 702-900-9972

Email: contact@buybarber.com

Retail Store:

The Barber Company
4700 Meadows Lane, Suite 110
Las Vegas, Nevada 89107

The retail store does not accept mailed returns unless BuyBarber.com provides written authorization and return instructions.

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