Shipping Policy
BUYBARBER.COM SHIPPING & DELIVERY POLICY
Business Identification
This Shipping & Delivery Policy applies to purchases made through BuyBarber.com, operated by VGM Enterprises Inc., doing business as The Barber Company ("BuyBarber"), and should be read together with our Terms & Conditions, Privacy Policy, and Returns, Refunds & Exchanges Policy.
For assistance, contact contact@buybarber.com or (702) 900-9972.
This Shipping & Delivery Policy applies only to orders shipped by BuyBarber and does not modify any rights or obligations established under applicable consumer protection laws.
1. Order Processing Times
Orders are processed within 2–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM PT are treated as received the next business day. Backordered or preordered items will ship as soon as they become available. If an order contains both in-stock and backordered items, BuyBarber may ship the order in multiple shipments at its discretion.
2. Shipping Methods, Rates & Delivery Estimates
Orders ship via USPS, UPS, FedEx, or DHL. Shipping rates are calculated in USD at checkout.
Delivery estimates begin after shipment and are not guaranteed. Freight shipments may require appointments or curbside delivery.
Risk of Loss
Title to products and the risk of loss pass to the customer when the shipment is tendered to the carrier for delivery, except where otherwise required by applicable law. BuyBarber is responsible for properly packaging and tendering shipments to the carrier but is not responsible for delays, mishandling, or loss occurring while a shipment is in the carrier's possession, except as otherwise required by law or where BuyBarber Shipping Protection has been purchased and applies.
3. Shipment Confirmation & Tracking
Customers receive an order confirmation followed by a shipping confirmation with tracking.
Tracking typically activates within 24 hours after carrier pickup.
Partial Shipments
Orders containing multiple products may be shipped in separate packages at BuyBarber's discretion. Customers will receive separate tracking information as each shipment is dispatched.
4. Signature, Delivery Instructions & Address Changes
Signature confirmation is available upon customer request before shipment and may require an additional fee depending on the carrier and destination. Address changes after shipment may not be possible. Any carrier rerouting fees are the customer's responsibility.
Incorrect Shipping Information
Customers are solely responsible for providing accurate and complete shipping information.
BuyBarber is not responsible for delays, additional shipping charges, returned shipments, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
5. Shipping Restrictions
Certain products may be subject to federal, state, provincial, or carrier shipping restrictions, including hazardous materials, aerosols, batteries, flammable products, oversized items, shipments to PO Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or destinations where air transportation is restricted.
6. Damaged Shipments
Retain all packaging and notify BuyBarber within 3 business days with photographs of the packaging and damaged products. Failure to retain the original packaging may limit BuyBarber's ability to assist with carrier claims.
Inspection Upon Delivery
Customers should inspect all shipments immediately upon delivery. Any visible damage, shortages, incorrect items, or shipping discrepancies should be reported to BuyBarber as soon as reasonably possible. Delayed reporting may limit BuyBarber's ability to investigate or assist with claims involving carriers or manufacturers.
Claim Resolution
Following review of the available information, BuyBarber will determine the most appropriate resolution, which may include replacement, repair, carrier claim assistance, or another commercially reasonable remedy, consistent with applicable law.
7. Lost Shipments
If tracking stops moving, contact BuyBarber so a carrier trace can be initiated. If the carrier confirms loss, BuyBarber may replace the order (subject to availability) or issue an appropriate remedy.
BuyBarber Shipping Protection
Customers who purchase BuyBarber Shipping Protection during checkout may be eligible for additional coverage in accordance with the BuyBarber Shipping Protection Terms and Conditions.
Shipping Protection applies only under the conditions described in that program and does not replace or expand the carrier's obligations.
Carrier Claims
BuyBarber may assist customers with carrier investigations as a courtesy. Final determinations regarding loss or damage occurring during transit may depend upon the carrier's investigation, supporting documentation, and all available evidence.
8. Delays Beyond Our Control
Carrier delays, weather, peak-season congestion, and similar events are outside BuyBarber's reasonable control.
Force Majeure
BuyBarber shall not be responsible for delays or failures in shipment resulting from events beyond its reasonable control, including severe weather, natural disasters, labor disputes, transportation interruptions, supplier shortages, governmental actions, cyber incidents, pandemics, or other force majeure events.
9. Refused or Undeliverable Shipments
Refused or returned shipments may be refunded less actual outbound shipping costs where applicable. Reshipments require additional shipping charges.
10. International Shipping (Canada)
Canadian orders ship DDU (Delivered Duties Unpaid). Customs duties, taxes, brokerage fees, and import charges are the customer's responsibility.
Customs Compliance
Customers are responsible for complying with all applicable import laws, customs regulations, and product restrictions applicable in the destination country. BuyBarber is not responsible for shipments delayed, refused, confiscated, or destroyed by customs authorities.
11. No-Shipping Days
BuyBarber does not process or ship orders on U.S. national holidays.
12. Returns & Exchanges
Returns are governed by BuyBarber's Returns, Refunds & Exchanges Policy.
Fraud Prevention
To help protect customers and the business, BuyBarber reserves the right to delay, hold, verify, or cancel shipments where fraud prevention procedures require additional review. Orders selected for verification may require identity confirmation, payment verification, or additional documentation before shipment. Verification procedures are intended solely to protect customers and BuyBarber against unauthorized transactions and fraudulent activity.
Payment Disputes
Customers retain all rights provided under applicable law to dispute payment transactions.
BuyBarber reserves the right to contest unsupported disputes and rely upon shipping records, warehouse documentation, carrier information, serial numbers, package weights, customer communications, and other available evidence when responding to payment disputes. Where fraudulent or deceptive conduct is supported by evidence, BuyBarber reserves all legal and equitable remedies available under applicable law.
Effective Date
This Shipping & Delivery Policy is effective as of July 26, 2026, and supersedes all previous versions published by BuyBarber.
13. Contact
VGM Enterprises Inc.
Doing Business As The Barber Company
4700 Meadows Ln Ste 110
Las Vegas, NV 89107
Email: contact@buybarber.com
Phone: (702) 900-9972