Shipping policy
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BuyBarber.com ships orders to the United States and Canada. For help with an order, contact support@buybarber.com or (702) 900-9972.
In-store shopping: The Barber Company – 2580 S Decatur Blvd, Ste 1A–1C, Las Vegas, NV 89102.
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1) Order Processing Times
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Processing window: Orders are processed within 2–3 business days (Mon–Fri, excluding U.S. holidays).
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Cut-off: Orders placed after 12:00 pm PT are treated as next business day.
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Backorders/Preorders: We’ll ship items as soon as they are available. If your order contains both in-stock and backordered items, we may ship separately at our discretion (you’ll receive tracking for each shipment).
2) Shipping Methods, Rates & Delivery Estimates
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Carriers: USPS, UPS, FedEx or DHL (selected based on destination, weight, and service availability).
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Rates: Calculated and shown in USD at checkout before you pay.
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Delivery estimates: Provided at checkout and again when your tracking activates. Transit times begin after the order ships.
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Expedited options: Offered where available within the contiguous U.S. Oversize/HAZMAT items may be ineligible for air/expedited services.
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Freight/LTL: Large or heavy orders may ship freight; deliveries are typically curbside and can require an appointment or special handling.
Note: Delivery estimates are not guarantees; weather, carrier capacity, and address issues can affect transit times.
3) Shipment Confirmation & Tracking
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You’ll receive (1) an order confirmation and (2) a shipping confirmation with tracking.
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Tracking usually activates within 24 hours of carrier pickup.
4) Signature, Delivery Instructions & Address Changes
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Signature: Small-parcel shipments do not require a signature by default. If you want signature required, contact us before shipment at Contact Us or (702) 900-9972 with your order number.
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Address changes/Rerouting: Once an order has shipped, changes may not be possible. If rerouting is available, carrier fees are the customer’s responsibility.
5) Shipping Restrictions
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PO Boxes/APO/FPO: Some items can only ship via USPS and may be restricted. If your address is ineligible for the chosen service, we’ll contact you.
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Alaska/Hawaii/U.S. territories: Service may be limited; some items (e.g., aerosols/HAZMAT) cannot ship by air and may require ground-only options or cancellation.
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Canada: See “International Shipping (Canada)” below.
6) Damaged Shipments
If your order arrives damaged:
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Keep all original packaging and the damaged item(s).
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Contact us within 3 business days of delivery at support@buybarber.com with photos of the box, packaging, and product.
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We’ll determine whether the issue was packaging-related (our responsibility) or carrier-related and will either arrange a replacement/repair or assist with a carrier claim.
7) Lost Shipments
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If tracking shows no movement beyond the carrier’s normal window, contact us so we can help start a trace.
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If the carrier confirms loss, we’ll replace the order (subject to product availability) or refund you.
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If tracking shows Delivered but you can’t locate the package, check with household members, neighbors, and your local carrier office. We can assist, but packages marked Delivered are not covered as lost by most carriers; claims may require a police or carrier affidavit.
8) Delays Beyond Our Control
Carrier delays (weather, peak season, operational constraints) are outside our control. For status updates, use your tracking link or contact the carrier; we’re happy to help escalate where possible.
9) Refused/Undeliverable Shipments & Return-to-Sender
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If an order shipped under a free-shipping promotion is refused or returned to sender, your refund will equal the product price minus our actual outbound shipping cost.
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If you request a refund for a return-to-sender package, original shipping is non-refundable.
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Reshipments may require payment of additional shipping.
10) International Shipping (Canada)
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We ship to Canada. Rates are calculated at checkout.
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Orders ship DDU (Delivered Duties Unpaid): customs, duties, taxes, brokerage, and clearance fees are paid by the customer to the carrier or customs at delivery.
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We cannot estimate these fees; please check your country’s import rules before ordering.
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Refused packages due to unpaid duties/taxes are treated as Refused/Return-to-Sender under Section 9.
11) No-Shipping Days
We observe U.S. national holidays and do not ship on those days.
12) Returns & Exchanges
Our Returns & Refunds Policy explains eligibility, timelines, who pays return shipping, and how refunds are issued.
→ Read the policy: Returns & Refunds
13) Contact Us
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Email: support@buybarber.com
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Phone: (702) 900-9972
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Retail Store (in-person shopping): The Barber Company – 2580 S Decatur Blvd, Ste 1A–1C, Las Vegas, NV 89102
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Contact page: https://buybarber.com/pages/contact-us
Refuse of payment or chargebacks are not accepted and will be assumed as credit card fraud. Our company reserves the right to claim the total amount of the chargeback claimed plus fees. We reserve the right to pursue legal action upon fraudulent activities in any of our online or retail stores.