Return Authorization (RMA), Return Shipping & Refund Processing

To help returns move smoothly and avoid unnecessary delays, BuyBarber requires written return authorization before any merchandise is sent back.

An approved Return Merchandise Authorization, or RMA, gives you the instructions needed to send an eligible product back to us for inspection.

What Is an RMA?

An RMA is a written return authorization issued by BuyBarber after your return request has been reviewed.

Depending on the situation, your authorization may include an RMA number, return shipping instructions, the approved return address, packaging instructions, required documentation, and information about who is responsible for return shipping.

An RMA allows merchandise to be returned for review. It does not automatically guarantee a refund, replacement, exchange, or store credit.

Please Do Not Ship a Return Without Authorization

Before sending anything back, please contact BuyBarber and wait for written approval.

A company address appearing on an invoice, email, website, shipping label, or previous communication does not by itself authorize a return.

Unauthorized returns may be refused, delayed, held while we identify the shipment, or found ineligible for return processing.

How Long Do I Have to Send an Approved Return?

Once an eligible return has been authorized, the merchandise should generally be shipped back within 14 days of the return authorization.

If too much time passes after approval, the authorization may expire and a new review may be required.

Please follow the exact deadline and instructions provided with your RMA.

Who Pays for Return Shipping?

For standard returns, return shipping is generally the customer’s responsibility.

BuyBarber may provide or approve return shipping when the return involves an incorrect item shipped by BuyBarber, qualifying shipping damage, another verified company error, or another situation specifically approved by BuyBarber.

A prepaid return label is not automatically provided simply because a return is requested.

How Should I Pack My Return?

Use the original shipping carton or another sturdy box whenever possible.

Protect the product with appropriate packing materials.

Include all original accessories and components.

Keep the retail packaging in good condition.

Do not place shipping labels directly on the retail product box unless instructed.

Include any documentation requested in the RMA instructions.

What Happens When BuyBarber Receives My Return?

Once your package arrives, our team will inspect the merchandise before making a final return decision.

We may review product condition, signs of use, packaging condition, model and product information, accessories and included components, installation or alteration, missing pieces, physical damage, and whether the returned item matches the original order.

When Will My Refund Be Issued?

If the return is approved after inspection, BuyBarber will process the applicable refund or credit according to the return policy.

Once BuyBarber processes a refund, your bank, credit-card company, or payment provider may need additional time to post the funds to your account.

Are Original Shipping Charges Refunded?

Original outbound shipping charges are generally nonrefundable unless BuyBarber determines otherwise or applicable law requires a different result.

Return shipping charges may also remain the customer’s responsibility unless BuyBarber specifically approves otherwise.

What If My Return Does Not Meet the Requirements?

A return may be denied if merchandise has been used when hygiene restrictions apply, was opened when unopened condition is required, is incomplete, is missing accessories, has damaged or altered retail packaging, has been installed or modified, does not match the item originally purchased, was returned outside the approved timeframe, was sent without authorization, or otherwise fails to meet the applicable return policy.

Wrong Item, Shipping Damage, or Defective Product?

If you believe you received the wrong item, your product was damaged in shipping, something was missing, or your product may be defective, please contact BuyBarber before sending anything back so we can guide you through the correct claim, warranty, Shipping Protection, or return procedure.

Need Help With a Return?

Phone: 702-900-9972

Email: contact@buybarber.com

Website Chat: BuyBarber.com

Customer service hours are Monday through Friday, 10:00 AM to 6:00 PM Pacific Time.