BuyBarber Shipping Protection — What It Is & How It Works
BuyBarber Shipping Protection is an optional service available at checkout that can provide additional assistance when a qualifying protected order is lost or damaged while in transit.
It is designed to give customers extra peace of mind while an order is traveling through the carrier network.
Shipping Protection Is Not Insurance
BuyBarber Shipping Protection is an in-house customer service protection program administered by BuyBarber.com.
It is not insurance, and BuyBarber.com, VGM Enterprises Inc., and any technology provider used to display the option are not acting as insurance companies, brokers, or agents.
A third-party app or widget, such as Shipcheck, may be used to offer the option at checkout, but BuyBarber administers the protection program.
When Protection May Apply
Shipping Protection may apply when it was purchased with the order, the shipment traveled through an approved carrier, the package was lost or damaged while in transit, the required documentation is provided, the claim is reported on time, and the claim is approved after review.
Protection applies while the package is in the possession or control of the shipping carrier and before proper delivery is completed.
When Protection Ends
Shipping Protection generally ends when the carrier confirms proper delivery to the shipping address provided at checkout.
Proper delivery may include a mailbox, parcel locker, front desk, mailroom, reception area, leasing office, concierge, porch, doorway, gate, or another normal carrier-designated delivery location.
Carrier confirmation may include tracking, a delivery photograph, GPS information, signature confirmation, or other delivery records.
What May Qualify
A carrier-confirmed package lost while in transit.
Physical product damage that occurred while the package was in transit.
Every claim is reviewed individually and remains subject to the complete Shipping Protection Terms & Conditions.
What Shipping Protection Does Not Replace
Shipping Protection is separate from our return policy, product warranties, manufacturer warranties, repairs, product defects, performance problems, and customer dissatisfaction.
A product malfunction or manufacturer defect is not automatically considered shipping damage.
Orders Without Shipping Protection
If Shipping Protection was not purchased at checkout, the order is not eligible for benefits under this specific program.
Standard carrier procedures, other BuyBarber policies, and any rights required by law may still apply.
What You May Need for a Claim
Your order number
Clear photographs
The shipping box
The shipping label
Internal packing materials
The affected merchandise
Tracking information
A description of what happened
Carrier information or correspondence
Any other reasonable documentation needed to review the claim
Please Keep Your Packaging
Keep the product, shipping carton, shipping label, and all packing materials until your claim has been completely resolved.
This gives both BuyBarber and the carrier the best opportunity to investigate the shipment properly.