Shipping Protection — Lost Package Claims
If your protected package appears to be missing while in transit, we understand how frustrating that can be. BuyBarber Shipping Protection may help with qualifying lost-package claims when the available carrier information supports that the shipment was actually lost in transit.
A package is not considered lost simply because it has not arrived yet or because tracking has not updated recently.
When a Package May Be Considered Lost
A package may be considered for a lost-package claim when the carrier confirms, determines, or reasonably acknowledges that the shipment was lost while in transit.
This may include a carrier investigation that cannot locate the package, a carrier acknowledgment that the shipment is missing, or confirmation that delivery was never completed.
Tracking Delays vs. Lost Packages
Tracking can occasionally pause while a package continues moving through the carrier network.
Weather, holidays, carrier volume, transportation issues, and delayed scans can all create gaps in tracking.
A delayed shipment is not automatically a lost shipment.
Packages Marked as Delivered
If the carrier shows proper delivery to the address provided at checkout, the package is generally not treated as lost in transit under Shipping Protection.
If the carrier later confirms that its delivery record was incorrect, the claim may be reviewed again using the updated information.
When to Contact Us
For a potentially lost in-transit package, please contact BuyBarber within 7 calendar days after the last carrier tracking update or expected delivery date, whichever occurs later, unless the carrier requires a different timeframe.
Reporting the issue promptly gives us and the carrier the best chance to investigate.
A Carrier Investigation May Be Required
Depending on the situation, BuyBarber may open a carrier claim, ask you to contact the carrier, request additional documentation, ask for a statement or affidavit, or wait for the carrier’s investigation results.
Your cooperation with reasonable carrier or company requests is important to the claim process.
Information We May Request
Order number
Customer name and shipping address
Tracking number
Date of the last tracking update
A description of the issue
Carrier correspondence
Available delivery information
Any forms, statements, or verification reasonably required for the investigation
If Your Claim Is Approved
An approved claim may be resolved with a replacement, store credit, credit toward a future purchase, or another resolution selected by BuyBarber.
Shipping Protection does not automatically provide a cash, bank, or credit-card refund unless otherwise required by law.
No Shipping Protection?
If Shipping Protection was not purchased, the order is not eligible for benefits under this program.
You are still welcome to contact us for help understanding the tracking information and available carrier procedures.