Shipping Protection — Claim Decisions, Remedies & Exclusions
Every BuyBarber Shipping Protection claim is reviewed individually. Purchasing Shipping Protection gives you access to the program, but it does not mean every shipping issue is automatically covered or that every claim will receive the same resolution.
We review the facts, documentation, carrier information, and applicable terms before making a decision.
What We May Review
Carrier tracking and delivery confirmation
Delivery photographs, GPS information, or signature records
Package weight
Customer photographs and documentation
Condition of the shipping box and packing materials
Fulfillment records
Carrier investigation results
Customer communications
Claim deadlines
Prior claim history when relevant
Any inconsistent or unsupported information
Possible Claim Statuses
Approved
Denied
Approved in part
Waiting for additional documentation
Waiting for a carrier investigation
Redirected to a warranty, return, or other non-shipping process
Possible Approved Resolutions
Replacement product
Store credit
Credit toward a future purchase
Another resolution selected by BuyBarber based on the claim
Unless otherwise required by law, Shipping Protection does not automatically entitle a customer to a cash, bank, or credit-card refund.
Common Exclusions
Packages properly marked as delivered
Porch piracy or post-delivery theft
Incorrect addresses provided by the customer
Refused deliveries
Customer-caused return-to-sender situations
Shipping delays or weather delays
Carrier service interruptions
Cosmetic packaging damage without product damage
Claims without enough documentation
Claims reported after the applicable deadline
Damage occurring after delivery
Misuse, abuse, mishandling, or improper storage
Manufacturer defects and warranty issues
Product performance concerns or dissatisfaction
Losses unrelated to carrier-confirmed in-transit loss or damage
Shipping Protection Is Not a Warranty
Manufacturer defects, product malfunctions, battery or charging issues, normal wear, performance problems, misuse, and warranty replacement requests are handled through the applicable warranty or product-support process rather than Shipping Protection.
Chargebacks and Payment Disputes
We ask customers to give BuyBarber a reasonable opportunity to review and process a Shipping Protection claim before opening a chargeback or payment dispute.
If a payment dispute is opened while a Shipping Protection claim is still being reviewed, the claim may be paused, suspended, or denied to prevent duplicate or conflicting recoveries.
If a refund or other recovery has already been received through a payment dispute, additional Shipping Protection recovery for the same order may be unavailable.
Nothing in this policy is intended to limit rights that cannot legally be waived.
False, Misleading, or Inconsistent Claims
BuyBarber may deny claims that are fraudulent, misleading, abusive, incomplete, materially inconsistent, or unsupported by the available evidence.
This may include altered photographs, false information, different products being presented during the same claim, misleading documentation, repeated suspicious claims, or attempts to receive multiple recoveries for the same loss.
When necessary, BuyBarber may preserve the evidence and refer the matter to the carrier, payment processor, or other appropriate parties.