Shipping Protection — Delivered Packages, Theft & Porch Piracy

BuyBarber Shipping Protection is intended for qualifying loss or damage that happens while a package is in transit.

Once the carrier confirms proper delivery, Shipping Protection generally ends. That means problems that happen after delivery, including theft or porch piracy, are normally outside the program.

What Counts as Proper Delivery?

Carrier tracking or other carrier records may confirm delivery to the shipping address provided at checkout.

Delivery may be made to a porch, doorway, mailbox, parcel locker, mailroom, front desk, leasing office, reception area, concierge, gate, or another normal carrier-designated location.

Delivery confirmation may also be supported by photos, GPS records, signature information, or other carrier documentation.

Tracking Says Delivered, but You Cannot Find It?

Check the entire delivery area, including side doors, garages, gates, porches, and mailboxes.

Review any available delivery photograph.

Check parcel lockers, mailrooms, front desks, leasing offices, or reception areas.

Ask family members, household members, employees, building staff, or neighbors when appropriate.

Contact the carrier for additional delivery details.

Theft After Delivery

Shipping Protection does not cover theft or disappearance after proper carrier-confirmed delivery.

This includes porch piracy, theft from a mailbox or parcel locker, mailroom or lobby theft, or removal by a neighbor, household member, employee, building staff member, or another third party after delivery.

What If the Carrier Delivered to the Wrong Place?

If the carrier later confirms that the original delivery information was wrong or the package was delivered to an incorrect address, please contact us.

We may review the claim again using the carrier’s updated information.

A Delivery Scan Is Important Evidence

A customer not personally seeing or receiving the package does not automatically override a valid carrier delivery confirmation.

When needed, BuyBarber may review tracking, delivery photos, GPS information, signatures, carrier findings, and customer documentation.

Help Protect Your Deliveries

Please provide a secure and accurate shipping address.

If package theft is a concern in your area, consider a secure parcel locker, a staffed delivery location, or an address where someone can receive the shipment.

Monitoring tracking and collecting the package promptly can also help reduce the risk of post-delivery theft.